Terms & Conditions
OBJECT
This document (hereinafter, simply “Terms and Conditions”) regulates the general terms and conditions of use of the website you have just accessed, owned by ALFASTANDARD – INVESTMENTS, UNIPESSOAL LDA. , as well as the terms and conditions of purchase and sale of products sold through the respective online store, hereinafter, simply referred to as website and online store.
INTRODUCTORY PROVISIONS
1. Identification of the website owner and product supplier:
1.1. The owner of the website and supplier of the products sold in the online store is ALFASTANDARD – INVESTMENTS, UNIPESSOAL LDA., with registered office at Rua Esteva Fernandes, No. 14, Casais de Baixo 2050-360 Azambuja, and with NIPC 515973181, hereinafter referred to as “ALFASTANDARD”.
1.2. User Information:
Telephone: +351 218 860 169.
Email address: hello@labinthebox.pt .
2. Use of the website
2.1. The use of the website, whether through simple browsing or by establishing a commercial relationship with ALFASTANDARD through its online store, grants you the status of User and implies full and unreserved acceptance of all the provisions included in these Terms and Conditions as well as in the Privacy Policy , in force at each time you access the website.
2.2. These Terms and Conditions are applicable to all Users of the website, including, without limitation, visitors, customers and others not specifically identified.
2.3. The contractual proposal regarding the purchase and sale of products sold by ALFASTANDARD in the online store is only addressed to adults with full capacity and who, therefore, can be held responsible for the commitments resulting from the purchase and sale of products sold by ALFASTANDARD.
2.4. If the User does not agree with these Terms and Conditions in their entirety, he/she should not access the website or the features and services associated with it, in particular the online store. In particular, any and all purchases made through the online store depend on the acceptance of these Terms and Conditions, and therefore, if the User does not accept them, he/she will not be able to make purchases through it.
2.5. By accepting these Terms and Conditions, the User accepts them on his/her own behalf and/or on behalf of the organization he/she represents (if applicable). By placing orders through our online store, the User declares that he/she is over 18 years of age, guaranteeing that he/she has full legal capacity for the acts he/she performs and the necessary powers to carry out such acceptance. Furthermore, by accepting these Terms and Conditions, the User expressly declares that he/she will not use the website and the features and services associated with its use, for any illegal and/or illicit purposes.
2.6. ALFASTANDARD reserves the right to change these Terms and Conditions at any time and without prior notice, so the User must consult the Terms and Conditions before each use of the website and associated features and services, in particular, before each use of the online store.
2.7. Without prejudice to the provisions of the previous paragraph, any changes to the Terms and Conditions after the confirmation of any order shall not bind the User in relation to such order. The Terms and Conditions in force on the date of confirmation of each order shall apply.
2.8. ALFASTANDARD guarantees the security of the account within the expected and appropriate security measures for platforms such as the website and respective online store.
2.9. ALFASTANDARD is not responsible for losses resulting from interference, interruptions, computer viruses, faults or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.
2.10. Under no circumstances may ALFASTANDARD and/or its representatives and employees be held liable for any damages that may arise, even accidentally, from the malfunctioning of the website, for any reason and regardless of the length of time for which such malfunction continues, or for any damages caused by reproduction, use or exploitation.
2.11. Any breach of the provisions of these Terms and Conditions by the User constitutes grounds for termination by ALFASTANDARD. In any case, any breach of the provisions of these Terms and Conditions by the User, regardless of whether or not the breach is terminated, always gives ALFASTANDARD the right to be compensated for any losses arising therefrom. Furthermore, ALFASTANDARD reserves the right, at its discretion, to terminate the use of the website and its features and services by the User in question, with or without notice to the User.
3. Customer Registration on the website
3.1. Mere access to the website is not subject to registration. However, in order to enjoy all the features and services of the website, the User must register as a customer.
3.2. Registration on the website is done by creating a User account, filling in the form with the requested data.
3.3. However, if the User only wishes to make a purchase in the online store, without registering as a customer, he/she may only provide the requested data.
3.4. The User is responsible for the veracity, completeness and legality of the data provided, both at the time of registration and for the purposes of making purchases in the online store, as well as for its updating. Accordingly, the User will be solely and exclusively responsible for any false or inaccurate statements made and, consequently, for compensating ALFASTANDARD for any losses it may suffer as a result of non-compliance with this provision.
3.5. All content entered into the User's account, as well as all activity that takes place therein, is the responsibility of the User, and ALFASTANDARD is not obliged to monitor the content or the (non)compliance with any responsibilities of the User, in particular compliance with obligations towards other Users or towards national authorities.
3.6. ALFASTANDARD does not have access to or knowledge of the password defined by the User for the purposes of accessing the website. It is the User's responsibility to ensure the confidentiality of the password and to guarantee its safekeeping and proper use, as well as to comply with good practices regarding the security of their account (in particular, changing the password regularly and avoiding connections through networks open to the public). As such, ALFASTANDARD cannot be held liable for losses arising from the loss or improper use of the password defined by the User.
PRODUCTS
4. Product Characteristics
4.1. The website offers a wide range of products for purchase through the online store. All of these products are illustrated with photographs and their essential characteristics are indicated and are available for purchase by Consumers or Professionals alike.
4.2. ALFASTANDARD has made every effort to ensure that the information presented on the website and in its online store is free from typographical errors and, whenever these occur, ALFASTANDARD will correct them as soon as possible. Likewise, ALFASTANDARD will make every effort to keep the information regarding the products contained on the website and in its online store up to date.
4.3. At any time, ALFASTANDARD may change, delete or move any information on the website and in its online store, without prior notice, particularly information relating to products, prices, promotions, offers, commercial conditions and services.
4.4. The User hereby expressly accepts and agrees with the following:
a) The photographs presented on the website are for illustrative purposes only, and the User must carefully and fully read the information on the essential characteristics of the products described on the website. If in doubt, contact ALFASTANDARD in order to obtain any additional information;
b) All products for sale on the website are subject to existing stock, without prejudice to ALFASTANDARD's commitment to providing updated information regarding product availability;
c) ALFASTANDARD will not assume responsibility for any discontinued items;
d) The prices and products available on the website are only valid for commercial transactions carried out through the online store.
4.5. The information provided on the ALFASTANDARD website and in the respective online store does not exempt the User from consulting the label of these products upon receipt, and the User must always read the list of ingredients, recommendations for use and/or storage, warnings, as well as all mandatory and/or voluntary information on the Product before using or consuming it. ALFASTANDARD is not responsible for any consequences resulting from failure to consult the information contained on the labels.
4.6 In general, Lab in the Box kits do not present any risks to the customer, however the customer may notice the following:
- Discomfort at the puncture site
- Hematoma (bruise)
- Bleeding
The test is performed using immunology, biochemistry and molecular biology techniques.
5. Total price of products
5.1. The price of each of the products sold by ALFASTANDARD is duly indicated on the website, in Euros, including VAT at the legal rate in force.
5.2. The price of each of the products sold by ALFASTANDARD and indicated on the website does not include the costs of transporting the products for delivery to the User, costs that vary depending on the desired delivery method. Therefore, you should consult the options and prices in point 6.2. of these Terms and Conditions.
5.3. The shipping costs of the products and, where applicable, the products exempt from shipping costs, will be presented to the User immediately prior to the User Confirming the Order.
5.4. The price of products is subject to change by ALFASTANDARD, without prior notice, until the moment the Order is Confirmed by the User.
6. Purchase and sale of products – processing and business conditions
6.1. Selecting the products to include in the shopping cart – Step 1
6.1.1. The products that the User wishes to purchase must be added to the shopping cart, indicating the number of units required.
6.1.2. Items for sale are subject to existing stock, and ALFASTANDARD is not obliged to sell any product that is not available in stock.
6.1.3. Once the desired products have been selected, the User must select the “FINALIZE PURCHASE” option, and then log in, create a new registration, or choose to continue filling in the requested data.
6.2. Indication of billing data, selection of payment method and Delivery Data – Step 2
6.2.1. In order to finalize the order, the User must enter the requested personal data.
6.2.2. The User must enter the delivery and billing details. They must also select the respective delivery method, with the following options available: Carrier; CTT.
6.2.3. The User will, at that time, be informed of the price to be paid for shipping, for his/her order, as well as the expected deadlines, in working days, for dispatch and delivery of the products to the User.
6.2.4. After the orders are shipped, a notification is sent to the User via email. If for any reason the customer does not receive the shipping confirmation within a reasonable period of time, he/she must contact ALFASTANDARD.
6.2.5. The User must then choose the payment method, with the following options available:
Visa Credit Card; Mastercard Credit Card; Multibanco; MB WAY; Bank transfer.
Before Confirming the Order, the User undertakes to check the data contained in his/her order summary, confirming the User data, the products selected in the shopping cart, the respective delivery method and payment method, and must return to the previous steps in order to proceed with the respective rectification if he/she detects any discrepancy.
6.2.6. Before finalizing the order, the User must read the “Terms and Conditions”, inserting the symbol of agreement in the available square, only if accepting them. Acceptance of the “Terms and Conditions” is an absolute requirement for continuing the transaction. The User must immediately print and file the Terms and Conditions for future reference.
6.3. Confirmation of order and formation of contract – step 3
6.3.1. After completing the previous steps and reading and confirming acceptance of these Terms and Conditions and the Privacy Notice, the User may finalize their order.
6.3.2. By confirming the order, the User enters into a purchase and sale agreement with ALFASTANDARD, expressing his/her full and complete acceptance of the description of the products included in the transaction, their respective prices and these Terms and Conditions, which contain the only provisions applicable between the User and ALFASTANDARD.
6.3.3. After the User confirms the Order, he/she will receive an email confirming that his/her order has been received by ALFASTANDARD (Order Confirmation email). This email will contain a summary of the information about the order placed, including the name/reference of the product, the total price of the same, the chosen shipping option and associated shipping costs, as well as the payment method selected by the User. If any information is incorrect, the User must immediately request that it be changed by ALFASTANDARD.
6.3.4. Once the total price of the products has been paid, the invoice will be issued and sent together with the order or in digital format to the email address provided by the User or physically together with the products sent. Once issued, the invoice cannot be reissued with changes.
6.3.5. With the Confirmation of the Order by the User, accompanied by the subsequent full payment of the total price of the products, the purchase and sale contract for the products is formalized, its effectiveness, however, being dependent on the availability of the products in stock, under the terms set forth in the following numbers.
7. Delivery of products and respective deadlines
7.1. Once the purchase and sale contract has been formalized, full payment of the total price of the products has been made, and provided that the purchased products are available, all in accordance with the terms set out in the previous clauses, ALFASTANDARD will send the products in accordance with the delivery option selected by the User.
7.2. Notwithstanding the expected deadlines, delays may occur for any of the following reasons, not attributable to ALFASTANDARD, and which therefore will not give the User any right to compensation:
a) Delays on the part of the carrier;
b) Difficulties in delivery to the recipient;
c) Local holidays.
7.3. The User must ensure that someone is present at the delivery address for the products, on the date indicated by ALFASTANDARD.
7.4. ALFASTANDARD declines any responsibility for any delay or impossibility of delivering the order, resulting from acts for which it is not responsible.
7.5 . The deadline for delivery of the products ordered is 30 days, counting from the day following confirmation of payment of the total price of the products.
7.6. For the purposes of these Terms and Conditions, a "delivery" is deemed to have been made or a product is deemed to have been "delivered" upon signature of the delivery receipt at the agreed address, or, when the product is collected from the store, upon signature of the collection receipt.
7.7. ALFASTANDARD does not accept exchanges. Therefore, in the event of a mistake by the User, the User must return the product, applying the provisions of the Right of Withdrawal clause, and then place a new order with the desired products.
8. Use of Products
8.1. The products must be used in accordance with the instructions for use provided by ALFASTANDARD.
8.2. Laboratory analysis of samples collected with products sold by ALFASTANDARD, which are intended for this purpose, must be carried out by duly licensed laboratories.
8.2.1. Information provided to the laboratory, upon its request, must be true and accurate.
8.3. The use of products sold by ALFASTANDARD does not exempt the consultation of qualified health professionals for their correct interpretation.
8.4. The use of products sold by ALFASTANDARD, as well as the respective results and information that may derive from them, do not constitute, under any circumstances, medical advice, which should be obtained from a qualified professional.
8.5. The results obtained must be interpreted, together with other clinical data, in the general context of a medical consultation that must be conducted by professionals qualified for this purpose.
8.6. ALFASTANDARD is not responsible for the improper use of its products (which does not comply with the instructions for use provided by ALFASTANDARD), or the respective results, or for the possible consequences of such use, reserving the possibility of exercising the rights that may be due to improper use.
SHIPPING POLICY
9. Shipping costs
9.1. In addition to the purchase cost for the products ordered, the products are shipped from our distribution center and there is no possibility of refusing the costs inherent in shipping the products.
9.2. Shipping costs are clearly indicated during the payment process. It is currently not possible to deliver products from the Lab in the Box website outside mainland Portugal, so the prices shown are only for orders with delivery in mainland Portugal. The shipping cost includes sending the order to the customer and returning the order to the Laboratory.
Table with shipping costs:
Shipping cost Mainland Portugal
|
Quantity Products |
Price |
|
1 |
€4.90 |
|
2 |
€8.90 |
|
3 |
€12.90 |
|
4 |
€16.90 |
|
5 |
€20.90 |
10. Shipping to Azores and Madeira
10.1. The purchase of products on the Lab in the Box website is not available for the Azores and Madeira.
PRODUCT WARRANTY
11. Guarantee of product conformity
11.1. ALFASTANDARD is responsible for any lack of conformity of the products that exists at the time they are delivered to the User.
11.2. The products do not comply with the purchase and sale contract when any of the following facts occur:
a) When the products do not comply with the description made by ALFASTANDARD on its website or do not have the qualities that ALFASTANDARD has presented to the User as a sample or model;
b) When the products are not suitable for the specific use for which the User intended them and of which ALFASTANDARD was informed when entering into the contract and which the User accepted;
c) When the products are not suitable for the uses normally given to goods of the same type;
d) When the products do not present the qualities and performance usual for goods of the same type and which the User can reasonably expect, taking into account the nature of the good and, eventually, the public statements about its specific characteristics, made by ALFASTANDARD or the brand, namely in advertising or labeling.
11.3. Under Consumer Law, the general warranty period for products is 3 (three) years for new products, starting from the date of delivery of the products to the User.
11.4. In sales to professionals, ALFASTANDARD is also responsible for any defects in the products that exist at the time they are delivered to the User, with the warranty period being 6 (six) months, counting from the date of delivery of the products to the User.
12. Warranty Exclusions
12.1. There shall be no lack of conformity or defects in the products, within the meaning of the applicable law, if, at the time the contract is concluded, the User is aware of such lack of conformity or defects or could not reasonably have been unaware of them.
12.2. Likewise, there shall be no lack of conformity or defects in the products, for which ALFASTANDARD is responsible, nor shall there be any occurrence of defects or faults for which ALFASTANDARD is not responsible, namely when they arise from the following situations:
a) Failure to use and/or preserve the products carefully, diligently and/or in accordance with their instructions;
b) The use of products for a purpose other than that for which they are intended;
c) The intervention of third parties, including in the analysis and transport of samples collected with the products;
d) The provision of incorrect or incomplete information by the User;
e) Production of products according to customer requests and specific characteristics indicated (customization);
f) Normal use/consumption of the products;
g) Modification or alteration of products.
13. Procedure
13.1. If the Product purchased is not in compliance or suffers from any defect, the User must communicate the situation to ALFASTANDARD, presenting the respective invoice and the description of the non-conformity, and the respective products must be delivered to ALFASTANDARD for evaluation.
13.2. After receiving the products at ALFASTANDARD’s facilities, the reported non-conformity will be verified. In the event of a lack of conformity for which ALFASTANDARD is responsible, and taking into account the type of products sold in our online store, the User will be entitled, in this order, to one of the following options:
a) Replacement of the product with another with identical characteristics;
b) Reduction in the price paid for products;
c) Termination of the Contract, under the terms of the following Clause.
13.3. The costs of returning or collecting products under warranty will be borne by ALFASTANDARD whenever it is concluded that the non-conformity in question is covered by the warranty period.
TERMINATION OF CONTRACT
14. Right to freely terminate the contract
14.1. The provisions of this clause apply exclusively to sales made to end consumers, as defined in Law No. 24/96 of 31 July, with subsequent amendments.
14.2. The User has the right to freely terminate this contract within 14 calendar days, without having to give any reason. The period for exercising the right of termination expires within 14 days from:
a) The day on which the User or a third party indicated by the User (with the exception of the carrier) acquires physical possession of the product;
b) Or the day on which the User or a third party, with the exception of the carrier, indicated by the User, acquires physical possession of the last product, in the case of several goods ordered by the User in a single order and delivered separately.
Notice:
14.3. The right of free withdrawal may be exercised by the User for all the products purchased or only for some of the products included in an order.
14.4. To this end, the User must complete the “Free resolution” form and send it by email to ALFASTANDARD’s email address, help@labinthebox.pt. ALFASTANDARD will send the User, by email, a notice of receipt of the resolution request, within 48 hours.
The return must be made within a maximum period of 14 days from the date of communication of the intention to terminate the contract, with the return costs being borne by the consumer.
14.4. Specific return conditions applicable to our products
In case of exercising the right to freely terminate the contract, the refund will be made exclusively in the amount corresponding to the analysis selected in the Kit, if it has not been sent to the laboratory.
For reasons of health protection and hygiene, returns of kits will not be accepted after delivery , in accordance with the provisions of paragraph 1 e) of article 17 of Decree-Law no. 24/2014, of February 14, in its current wording.
FREE RESOLUTION FORM TEMPLATE
14.6. In order for the resolution period to be respected, it is sufficient that the communication regarding the exercise of the free right of resolution be sent before the end of the resolution period provided for in paragraph 2 of this Clause.
14.7 . The provisions of the previous paragraphs are excluded in cases where the products are sold sealed and are not subject to return for reasons of health protection or hygiene, if opened after delivery. In these situations, the right to freely terminate the contract is not applicable, and ALFASTANDARD reserves the right to refuse the return of products opened after delivery.
15. Obligations of the parties arising from the free termination of the contract
15.1. When the products have already been delivered to the User, the User must, within 14 days from the date on which he/she communicated his/her decision to terminate the contract to ALFASTANDARD, return or deliver the products to ALFASTANDARD, and the User shall bear the costs arising from the return of the products. The products must be sent to the following address: Rua 25 de Abril 66, 2050-317 Azambuja.
15.2. In the event of termination of this contract, before the order is received by the User, all payments made by the User will be refunded, excluding the costs of delivery of the products that are borne by the customer.
15.3. ALFASTANDARD reserves the right to withhold reimbursement of amounts paid by the User until the products are returned.
15.4. The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by the User.
15.5. The User must keep the products in such a way that they can be returned in the correct conditions, in their complete original packaging, and always accompanied by the respective receipt or original invoice.
15.6. The contractual right to return products applies exclusively to products that can be returned in the same conditions in which the User received them. Any product that has been damaged or that shows signs of use beyond the simple opening of its external packaging, in particular because its labels have been removed/cut or any security seals have been broken, ALFASTANDARD may reject the refund.
15.7. If the above conditions are not met, the return will be rejected and an email will be sent to the User indicating the respective reasons. In this case, the User will have the option of requesting the resending of the products not accepted for return, with the User being responsible for the resending costs.
REFUND POLICY
16. Damaged or lost product
16.1. If the customer loses or damages the product delivered by ALFASTANDARD, they may request that a new product be sent to them to carry out the requested test. Sending a new product will cost an additional €12.50, as well as the cost of shipping to the end customer. To request a new product, you must send an email to help@labinthebox.pt explaining the situation and your desire to obtain a new product. ALFASTANDARD will contact the customer within 48 hours and inform them of the various steps to follow to pay and obtain a new product.
17. Laboratory analysis of the sample sent
17.1. Occasionally, laboratories are unable to test the samples sent to them. This may occur because the quantity collected is insufficient for complete analysis, the sample has deteriorated or clotted, or because there has been haemolysis (where red blood cells damaged during sample collection leak their contents into the surrounding plasma). If the laboratory is unable to test the sample, ALFASTANDARD is the entity responsible for assessing, together with the end customer, the reasons for the lack of results and assessing whether a new product will be sent at no cost to the customer or charging the cost of the KIT (€12.50) in which case the transport costs will be the customer's responsibility (example: In the case of haemolysis due to the late sending of the KIT by the end customer or in the case that the customer has not strictly followed the instructions provided and provided the sample volume for analysis).
If a second sample sent cannot be tested, the customer may choose to cancel the entire purchase and will be reimbursed 60% of the total value of the product purchased. This request must be made using the email address help@labinthebox.pt .
17.2. In the case of a positive HIV test, the result must be confirmed by a double test, and the customer must perform a new sample collection. A new product will be sent to the customer at no cost or the cost of the KIT will be charged (€12.50), with the customer being responsible for the shipping costs.
FINAL PROVISIONS
18. Intellectual property
18.1. ALFASTANDARD is the owner of all intellectual property rights over the website.
18.2. The contents made available by ALFASTANDARD through the website, namely texts, images, brands, logos, source codes, are protected by intellectual property legislation, namely by copyright and industrial property rights, and are owned or licensed by ALFASTANDARD and its suppliers or licensors and may not be copied, imitated or used, in whole or in part, without the prior written authorization of ALFASTANDARD or the holder of the applicable intellectual property right, which the User acknowledges and accepts.
18.3. The User undertakes not to make any abusive use of such content, which may not be copied, disclosed, used or copied in any way, and not to use software tools to collect protected content, namely robots, crawlers or other automatic mechanisms.
18.4. The User shall not copy, translate, disassemble or decompile, nor create or attempt to create, by reverse engineering or otherwise, the source code and object code of the Platform, as well as third-party tools and applications and the software associated with its operation, nor remove any confidentiality or intellectual property notices.
18.5. The User undertakes to fully compensate ALFASTANDARD for any compensation, costs or expenses that it bears as a result of claims of any kind or nature that are directed against it by third parties, based on the violation of third party rights, in particular intellectual property rights related to the use of content made available, provided or made available through the website and the services associated with it, including compensation paid to third parties by agreement with them.
19. Protection of Personal Data
19.1 ALFASTANDARD, as the data controller, respects your privacy. Any and all personal data collected on the website will be kept confidential and will not be sold, communicated or, in any way, reused by third parties without your authorization. Any personal data provided to us will be treated in accordance with the relevant legislation and best practices. For more information on how we process your personal data, please consult our Privacy Policy, without prejudice to the notices contained in the appropriate places.
19.2 Notifiable diseases (DDO) are infectious diseases that the laboratory is required to report to the public health authorities, through the SINAVE platform, as established by Law No. 81/2009, of August 21, which defines the National Epidemiological Surveillance System in Portugal. Some sexually transmitted infections (STIs) are included in this group. The list of notifiable infections is determined by order of the Director-General of Health and includes, after its last update, the following STIs: syphilis, HIV infection, hepatitis (A, B, C), gonorrhoea and chlamydia. The collection of samples for HIV must be double validated in the event of a positive result, and the client must perform a new collection. This does not mean that the results will be public, but will only be used at an epidemiological and confidential level by professional bodies. However, health organizations have access to the necessary data, including the names of users, to carry out epidemiological screening and control the spread of diseases.
20. Responsibility
To the maximum extent permitted by law, ALFASTANDARD shall only be liable for damages caused by gross negligence or wilful misconduct. ALFASTANDARD assumes no liability for the continued availability of its website, and in particular for mobile networks, the Internet and mobile devices.
21. User support and complaints
The User may direct comments, suggestions or complaints to ALFASTANDARD by telephone, on the number +351 218 860 169 (available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm) or by email at hello@labinthebox.pt .
22. Alternative dispute resolution
22.1. The provisions of this clause apply exclusively to sales made to end consumers, as defined in Law No. 24/96 of 31 July, with subsequent amendments.
22.2. ALFASTANDARD informs that, under the terms set forth in the Consumer Protection Law, consumer disputes of low economic value (less than €5,000.00) are subject to mandatory arbitration or mediation, whenever, at the express option of the consumers, these are submitted to the assessment of an arbitration court attached to the legally authorized consumer dispute arbitration centers. Therefore, in the event of a dispute, the end consumer may resort to any of these means, and must be represented by a lawyer or solicitor (or request legal aid, under the terms provided for by law).
22.3. Furthermore, under Regulation (EU) 524/2013 of the European Parliament and of the Council, the User may access the Online Dispute Resolution (ODR) Platform at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, where information is provided on the possibility of using it to resolve disputes.
22.4. The Consumer Portal (www.consumidor.pt) also provides information on the Alternative Dispute Resolution Entities available for consumer disputes, to promote the extrajudicial resolution of national and cross-border disputes under Law No. 144/2015, of 8 September, with subsequent amendments, when they are initiated by a consumer against a supplier of goods or service provider and relate to contractual obligations resulting from sales or service provision contracts, entered into between a supplier of goods or service provider established and consumers resident in Portugal and the European Union.
THE USER DECLARES TO HAVE READ AND UNDERSTOOD THESE GENERAL CONDITIONS, AS WELL AS THE POLICIES ASSOCIATED WITH THEM, AND THAT THEY HAVE HAD THE OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE BEFORE ACCEPTING THEM. THE USER FURTHER ACKNOWLEDGES THAT THIS IS THE COMPLETE AND EXCLUSIVE DECLARATION OF THE AGREEMENT BETWEEN THE USER AND ALFASTANDARD, WHICH REPEALS ANY PREVIOUS PROPOSAL OR AGREEMENT, WRITTEN OR ORAL, AND ANY OTHER COMMUNICATION BETWEEN THE USER AND ALFASTANDARD, RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
Terms and Conditions updated 2025/16/05.